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Contact and company details

Last updated:

A question about your order, your account, your data or anything else? Email us at [CONTACT-EMAIL]. We reply as soon as we can, in English or Dutch.

Company details

Trade name
[HANDELSNAAM]
Legal form
[RECHTSVORM]
Chamber of Commerce (KvK)
[KVK-NUMMER]
VAT number
[BTW-NUMMER]
Address
[ADRES]
Email
[CONTACT-EMAIL]
Phone
[TELEFOONNUMMER]
Websites
myhalfs.com and myhalfs.nl

To verify (V12): a phone number is probably mandatory (to be confirmed): which number, and which address goes here?

Reporting inappropriate or illegal content

Do you see something on MyHalfs that you believe is illegal or not allowed under our terms? For example an offensive name, a photo of someone else, or a stamp that is not correct? Report it to us at [CONTACT-EMAIL], with the subject “Report of inappropriate content”. Please include:

  • where the content is: the link to the page, or the username and the race;
  • why you believe the content is illegal or not allowed;
  • your name and email address, so we can let you know what we do with your report. This is not needed for a report about child sexual abuse;
  • that you make your report in good faith and that the information is correct to the best of your knowledge.

We acknowledge your report, review it carefully and let you know what we decided. If we remove content or restrict an account, we tell the user why, and they can object to it.

To verify (V14): whether reporting by email is sufficient for the Digital Services Act, or a form is needed

Complaints

Not happy with an order, with the platform or with a moderator’s decision? Email us at [CONTACT-EMAIL], ideally with your order number or your account name. We acknowledge your complaint and respond in substance within 14 days.

How we handle complaints about orders is described in our terms and conditions.

Your data

You view, download or delete your data yourself in your account settings. If that does not work, if you do not have an account, or if you want to unsubscribe from our emails, email us. What we do with your data is explained in the privacy policy.

Point of contact for users and authorities

For the Digital Services Act, [CONTACT-EMAIL] is our single point of contact, for users and for the authorities of the EU member states, the European Commission and the European Board for Digital Services. You can write to us in English or Dutch. To verify (V14)